Refund Policy

We accept returns of unused, unwashed, and undamaged products within 90 days of delivery.

To be eligible for a return:

• The item must be in its original condition

• The item must be unused and unwashed

• The item must be returned in original packaging

• Proof of purchase is required

All approved returns are subject to a 10% restocking fee, which will be deducted from your refund.

The restocking fee helps cover:

• Inspection and quality control

• Repackaging and handling

• Processing costs

Restocking fees do not apply if:

• The item arrives damaged or defective

• The incorrect item was sent

The following items are not eligible for return or refund:

• Used or washed products

• Items returned after 90 days from delivery

• Gift cards

• Final sale or clearance items (if applicable)

To start a return, please contact us at:
hello@thebackpadco.com

Please include:

• Your order number

• Reason for return

• Photos if the item arrived damaged or defective

Once your return is approved, we will provide return instructions.

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping costs are non-refundable

• We recommend using a trackable shipping service, as we are not responsible for lost return packages

Once we receive and inspect your return:

• Approved refunds will be issued to your original payment method

• The 10% restocking fee and any original shipping charges will be deducted

• Refunds typically process within 5–10 business days after we receive your return, depending on your payment provider

We do not offer direct exchanges at this time.
If you would like a different product, please return the original item and place a new order.

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

• Your order number

• Clear photos of the issue

We will replace the item or issue a full refund with no restocking fee.

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

The BackPad Co.
California, USA
hello@thebackpadco.com