thebackpadco, LLC

Effective Date: January 1, 2026

The BackPad Co. (“thebackpadco,” “we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.thebackpadco.com (the “Site”), which is hosted on Shopify Inc.

This Privacy Policy complies with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

1. Information We Collect

A. Personal Information You Provide

When you visit the Site or make a purchase, we may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely by Shopify and third-party payment processors)
• Order history
• Account information
• Any information you provide through forms, emails, or customer support

B. Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device and usage, including:

• IP address
• Browser and device information
• Time zone
• Pages viewed and interactions
• Referring URLs
• Cookies and similar tracking technologies

C. Shopify & Third-Party Information

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell products and services. Shopify collects and processes data in accordance with its own privacy policy.

We may also receive information from:

• Payment processors
• Shipping and fulfillment providers
• Email and marketing platforms
• Analytics and advertising partners

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate with you regarding purchases or customer support
• Send marketing or promotional communications (you may opt out at any time)
• Improve our website, products, and services
• Detect fraud or security issues
• Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our Site, including:

• Essential site functionality
• Remembering preferences
• Analytics and performance tracking
• Marketing and advertising

You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Shopify and its affiliated service providers
• Payment processors and shipping partners
• Marketing, analytics, and advertising services
• Legal authorities when required by law

All third parties are required to protect your information and use it only for the purposes disclosed.

5. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and use
• Access your personal information
• Request deletion of your personal information
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information (we do not sell personal data)
• Limit use of sensitive personal information (if applicable)
• Not be discriminated against for exercising your rights

Exercising Your Rights

To submit a request, email us at:
hello@thebackpadco.com

We will verify and respond to requests as required by law.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Data Security

We implement reasonable safeguards to protect your personal information. However, no data transmission or storage system is completely secure.

8. Children’s Privacy

Our Site is not intended for individuals under 13 years of age, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Us

thebackpadco, LLC

Los Angeles, California, USA

hello@thebackpadco.com