thebackpadco, LLC

Effective Date: January 1, 2026

At The BackPad Co., I want you to feel confident and supported in your purchase. Please review this Refund Policy carefully before completing your order.

1. Returns

I accept returns of unused, unwashed, and undamaged products within 90 days of delivery.

To be eligible for a return:

• The item must be in its original condition
• The item must be unwashed
• The item must be returned in original packaging
• Proof of purchase is required

2. No Fees on Approved Returns

Approved returns include a prepaid return shipping label at no cost to the customer. I do not charge handling fees or restocking fees for approved returns.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Washed products
• Items returned after 90 days from delivery
• Gift cards
• Final sale or clearance items (if applicable)

4. How to Initiate a Return

To start a return, please contact me at:
hello@thebackpadco.com

Please include:

• Your order number
• Reason for return
• Photos if the item arrived damaged or defective

Once your return is approved, I will email you a prepaid return shipping label along with return instructions.

5. Return Shipping

• Approved returns are covered by a prepaid return shipping label provided by The BackPad Co.
• There is no return shipping charge to the customer
• I recommend dropping off your return at the carrier location indicated on the label

6. Refunds

Once I receive and inspect your return:

• Approved refunds will be issued to your original payment method for the full purchase price of the returned item
• No restocking fee, handling fee, or return shipping charge will be deducted
• Refunds typically process within 5–10 business days, depending on your payment provider

7. Exchanges

I do not offer direct exchanges at this time. If you would like a different product, please return the original item and place a new order.

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact me within 7 days of delivery with:

• Your order number
• Clear photos of the issue

I will replace the item or issue a full refund.

9. Medical Disclaimer

The BackPad™ and related products are designed for comfort and support but are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

10. Changes to This Policy

I reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Us

thebackpadco, LLC
Los Angeles, California, USA
hello@thebackpadco.com