thebackpadco, LLC

Effective Date: January 1, 2026

Welcome to www.thebackpadco.com (the “Site”), operated by The BackPad Co. By accessing or using this Site, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use the Site.

1. Use of the Site

You agree to use this Site for lawful purposes only and not to violate any applicable laws or regulations.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

All products are subject to availability. We reserve the right to:

• Modify or discontinue products without notice
• Limit quantities sold
• Refuse or cancel orders at our discretion

Descriptions and pricing are subject to change at any time.

3. Orders & Payments

Payments are processed securely through Shopify and approved third-party payment providers.

By placing an order, you agree that:

• All billing information is accurate
• You are authorized to use the payment method
• You understand applicable taxes and shipping fees

4. Shipping & Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather, or events beyond our control.

Risk of loss passes to you upon delivery to the carrier.

5. Returns & Refunds

Please refer to our Refund Policy for information regarding returns, exchanges, and refunds. Refund policies are incorporated into these Terms by reference.

6. Medical Disclaimer

The BackPad™ and related products are designed for comfort and support but are not medical devices and do not replace medical advice, diagnosis, or treatment.

Always consult a qualified healthcare professional regarding pain, injury, or medical conditions.

7. Intellectual Property

All content on this Site — including text, images, logos, designs, and product names — is the property of The BackPad Co. and may not be copied, reproduced, or used without written permission.

8. User Content

If you submit reviews, comments, or other content, you grant us the right to use, reproduce, and display that content for marketing or promotional purposes.

9. Limitation of Liability

To the fullest extent permitted by law, The BackPad Co. shall not be liable for any indirect, incidental, or consequential damages arising from use of the Site or products.

10. Indemnification

You agree to indemnify and hold harmless The BackPad Co. from any claims arising out of your use of the Site or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

12. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date.

13. Contact Information

thebackpadco, LLC

Los Angeles, California, USA

hello@thebackpadco.com